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Website Terms & Conditions

These terms & conditions set out the basis which you can visit and use our website. Please read them carefully as they contain relevant thus important information.

General terms and conditions

This site is owned and operated by Top Quality Sports Coaching (Franchising) (“TQ Sports / TQ Sports International/ Top Quality Sports Coaching”, “we” or “us”). Registered office: 103, 44 Pall Mall, Liverpool Merseyside L3 6EN. If you want to ask us anything about these terms and conditions or you have any comments or complaints on or about our website, please contact us immediately via email: info@tqsports.co.uk.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to TQ Sports International Coaching. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TQ Sports International. You may not modify, distribute or re-post something on this website for any reason/purpose.

Accuracy of content

TQ Sports International Coaching have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders/ services will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed excluding any VAT. To the extent permitted by applicable law, TQ Sports International Coaching disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. TQ Sports International Coaching shall not be liable to any person’s loss or damage which may arise from the use of any information contained within the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of TQ Sports International Coaching.

Damage to your computer

TQ Sports International Coaching makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is the USER’s responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. TQ Sports International Coaching shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. TQ Sports International Coaching shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Ordering errors

You are able to make changes to your bookings up to the point at which you click on ‘Process Booking’ on the final page of our ordering process.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of TQ Sports International Coaching or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Cancellations / Refund Policy

In the event of any cancellation from TQ Sports International Coaching’s behalf the balance will be refunded (on the understanding that no service has actually taken place).

Cancellation made with 14days notice will result in a full refund!

Cancellations made with only 7 days’ notice or less prior to the holiday camp commencing (DAY 1) will result in an administration fee of £7.50 per child

NO refund will be given out following 9am on the opening day.

If a discounted price has been applied you will receive the refunded value of the discounted price for that particular service which has been paid (eg: Total Price £80 with discount applied customer pays £75……Camp 1 = £40 & Camp 2 = £35. There for the refund would be £35 for any cancellation/refund requested (Admin May also Apply))

Cancellations/Refund requests must be documented via Email: info@tqsports.co.uk / Subject: TQ Sports International Coaching – CANCELLATION/REFUND

Secure Shopping

All payments for bookings made on this site are made via a third party provider, namely Cardsave.

Transaction security

All transaction information passed between merchant sites and the Cardsave Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Cardsave are signed using encryption to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Cardsave servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using password and encryption systems for all data stored.

Links to banks

Cardsave from Worldpay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within Cardsave from World pay are able to decrypt transaction information or cardholder data. Their systems only allow access by their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

Special Offers / Deals

TQ Sports will make prize donations to charitable affairs when and if possible. All offers are subject to services running at certain locations, No prize can ever be refunded for any monetary value, prizes maybe limited on a first come first serve basis, The prizes can never be used in conjunction with other offers such as family discounts etc., TQ Sports reserves the rights to make any changes to terms & conditions without prior contact with any individuals, Prizes and offers cannot be used for participants who are already pre-booked on events.

Minimum usage policy

TQ Sports has introduced a minimum use policy for holiday camps beginning September 2017. Any customer wishing to book daily rate service must purchase a minimum of 2 days during the week. In the event of a customer not wishing to adhere to these regulations we will refund the moneys less the company administration charge of £7.50 per child.   

Payment / Debt Collection.

TQ Sports wishes to concentrate solely on sports coaching at events, if payments are due on a specific date we expect these paid in full before any participation on our events. Should we not receive payment ‘TQ Sports’ reserves the right after 31 days of non-payment to pass details to a third party collection agency and/or  may add a late payment charge to the value of £5 per week after the 31 day time frame.